Frequently Asked Question

Self Service | Set up an Outlook account in the iOS Mail app
Last Updated 2 years ago

Set up an Outlook account in the iOS Mail app

  1. Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:iOS Outlook app
  2. If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.If not, open the Menu > tap Settings
    Outlook app settings> Add Account > Add Email Account.
    Enter your email address
  3. Enter your email account password and tap Sign In.

    Enter your Outlook.com password
  4. Configure mobile telephone number for Multi-Factor authentication code sent VIA text to cellular device.


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Step 1


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Note: If you have a work account that requires the Intune Company Portal app, install it from the App Store before setting up Outlook for iOS. Your IT admin may or may not also require you to Enroll your iOS device in Intune.

Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

iOS Outlook app

Note: See system requirements for your iOS devices here.

Step 2


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If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.If not, open the Menu > tap Settings

Outlook app settings

> Add Account > Add Email Account.

Enter your email address
Step 3


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If you're asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration.

Step 4


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Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your Outlook.com password
Step 5


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If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.

Check your text messages and enter the 6 digit code.
Step 6


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Accept any prompts for permission you may receive.

Swipe through the features and you're now ready to use Outlook for iOS!

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